1. Business writing style & key points 2. 7Cs of communication & essential factors for good email communication 3. Organising your email - general organisational principles 4. Getting people to read and act on your messages – writing emails to persuade and get results 5. Effective techniques to start and to close your emails
Day 2 Topics:
1. Responding to emails & effective professional responses 2. Request emails - making effective professional requests 3. Follow-up emails after no response & how and when to follow up after no initial reply 4. Replying to say "no"- how to give a polite and effective negative response 5. Dealing with complaints 6. Negotiation via email & discussions in writing 7. Questions and further strategies before sending – further improving email effectiveness
The general version of this course is 14 hours.
This course offers customised and open classes for internal training