Course Outline:
1. Positive and negative aspects to conflict situations
2. Preparation - factors to consider in advance for both parties
3. People vs. issues - separate the people involved from the problem
4. Interests vs. positions - focusing on interests, not positions
5. Resolution strategies – five approaches to conflict management:
6. Competition
7. Accommodation
8. Compromise
9. Collaboration
10. Avoidance
11. When to use the five approaches to conflict management
12. Steps to resolution



The general version of this course: 7 hours workshop.
We also can customise the course to match your business better.