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Training Needs Assessment (TNA)

Making Sure That Your Team is Properly Trained


(City & Guilds Unit: 310 – Developing and improving the customer service process)

City & Guilds Unit Overview

Developing and improving the customer service process

To enable the candidate to understand how the customer service process can be developed and improved through customer feedback, promotion of products and services and effective teamwork.

City & Guilds Required Learning Outcomes

1. How customer feedback can improve the customer service process.

2. Process of promoting products and services.

3. Importance of effective teamwork and the monitoring of performance.

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