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Hotel English

Communication Skills Training Program

Hotel English is an intensive training program designed to improve the English language skills of hospitality professionals. This course emphasizes practical language use in hospitality settings, focusing on both verbal and non-verbal communication skills required to excel in the hotel industry.


Learning Objectives

  • Enhance verbal communication skills for effective interactions with guests.

  • Develop competency in hotel-specific language, including check-ins, room service, and customer complaints.

  • Improve listening comprehension and speaking fluency in English.

  • Master the language of formal and informal greetings, farewells, and small talk relevant to the hospitality industry.


Target Audience

This course is aimed at front desk staff, concierge services, housekeeping, and all service personnel within hotels who require English language skills to communicate effectively with guests.


Course Content

  • Module 1: Reception and Greeting - Language for greeting, checking in, and assisting guests.

  • Module 2: Handling Inquiries and Room Service - Effective communication for in-room dining and responding to guest requests.

  • Module 3: Dealing with Complaints and Emergencies - Language skills for managing complaints and emergency situations confidently.

  • Module 4: Dining and Entertainment - Useful language for explaining menu items and promoting hotel amenities.


Expected Outcomes

  • Improved confidence and ability to communicate effectively with hotel guests in English.

  • Enhanced understanding of cultural nuances and guest expectations.

  • Increased satisfaction ratings from guests due to improved service quality.

  • Interactive Workshops: Engage in practical exercises that simulate hotel scenarios, from check-in dialogues to handling guest complaints.

  • Role-Playing: Step into the shoes of both hotel staff and guests to understand different perspectives and improve communication strategies.

  • Digital Resources: Access our online learning management system for supplementary materials, including video tutorials, audio dialogues, and written content.

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