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Advising on customer service needs

Business training program

"Advising on Customer Service Needs" is a dynamic training programme designed to empower participants with the knowledge and skills necessary to provide expert advice on enhancing customer service standards. This course delves into the intricacies of identifying customer needs, addressing concerns, and implementing strategies to ensure exceptional service delivery.


Learning Objectives

  • Understand the fundamentals of exceptional customer service.

  • Learn techniques for identifying and analysing customer needs and expectations.

  • Develop strategies for providing tailored advice to meet diverse customer service needs.

  • Enhance communication and interpersonal skills for effective customer interaction.

  • Acquire knowledge of industry best practices and emerging trends in customer service.


Target Audience

This course is ideal for customer service professionals, frontline staff, sales representatives, and anyone responsible for advising on customer service standards within their organisation.


Course Content

  1. Fundamentals of Customer Service Excellence.

  2. Understanding Customer Needs and Expectations.

  3. Strategies for Effective Customer Engagement.

  4. Techniques for Providing Tailored Advice and Recommendations.

  5. Handling Customer Concerns and Resolving Issues.

  6. Best Practices in Customer Service Advising.

  7. Case Studies and Role-Playing Exercises.


Expected Outcomes

  • Possess a comprehensive understanding of customer service principles.

  • Demonstrate proficiency in identifying and addressing diverse customer needs.

  • Enhance their ability to provide expert advice on customer service strategies.

  • Improve customer satisfaction and loyalty through effective service advising.

  • Contribute to the overall success and reputation of their organisation in delivering exceptional customer experiences.

The course employs a variety of teaching methods, including interactive lectures, group discussions, case studies, role-playing exercises, and multimedia presentations. Participants will have access to learning materials such as handouts, reading materials, and online resources to support their learning journey.

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