top of page

Conflict Management

Comprehensive training course

"Conflict Management" is a comprehensive training course designed to equip participants with the essential skills and strategies to handle conflicts effectively within professional environments. This course dives into understanding both the positive and negative implications of conflicts and offers practical solutions for managing them constructively.



Learning Objectives

  • Identify the types and sources of conflicts in the workplace.

  • Explore the positive and negative effects of conflicts on team dynamics.

  • Master techniques for separating people from problems and focusing on interests rather than positions.

  • Develop strategies for conflict resolution, including accommodation, avoidance, compromise, competition, and collaboration.


Target Audience

This course is tailored for managers, team leaders, HR professionals, and anyone who faces the challenges of managing conflicts within organizations.


Course Content

  • Understanding Conflict: Nature, Types, and Sources.

  • The Dynamics of Conflict: Positive vs. Negative Outcomes.

  • Strategies for Conflict Resolution: From Avoidance to Collaboration.

  • Practical Skills: Negotiation, Mediation, and Problem-Solving.

  • Case Studies and Role-Playing Exercises to Reinforce Learning.


Expected Outcomes

  • Approach conflicts with a constructive mindset.

  • Apply various conflict resolution strategies effectively.

  • Enhance interpersonal relations and team cohesion.

  • Navigate and resolve conflicts in a manner that promotes organizational health and culture.

Our teaching methods are designed to be interactive and engaging, incorporating a blend of lectures, group discussions, case studies, and practical exercises. You'll have the opportunity to learn from real-world scenarios and apply theoretical concepts to practical situations.

Materials provided will include comprehensive course notes, reading materials, and multimedia resources to enhance your learning experience. We believe in a multi-modal approach that caters to diverse learning styles, ensuring that all participants can fully engage with the content.

bottom of page