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Building Rapport

Business training program

"Building Rapport" is a transformative training program designed to enhance interpersonal skills critical for fostering meaningful connections in professional settings. This course focuses on the art and science of establishing genuine connections, ensuring participants learn to create a supportive and collaborative environment.


Learning Objectives

  • Understand the principles of effective communication and active listening.

  • Develop skills for empathetic engagement and trust-building.

  • Master techniques for remembering names and important details about colleagues and clients.

  • Learn strategies for initiating and maintaining meaningful professional relationships.


Target Audience

This course is ideal for professionals across all levels of an organization who aim to enhance their networking capabilities, improve teamwork, and develop lasting professional relationships. It is particularly beneficial for team leaders, sales personnel, and client-facing staff.


Course Content

  • Foundations of Rapport Building: Understanding the psychological aspects of trust and mutual respect.

  • Communication Skills: Enhancing verbal and non-verbal communication strategies.

  • Memory and Attention to Detail: Techniques for remembering names and key information.

  • Ongoing Relationship Management: Strategies for nurturing professional relationships over time.


Expected Outcomes

Participants will leave the course with enhanced skills in building and maintaining professional relationships, increased confidence in interpersonal interactions, and practical tools to apply effective rapport-building techniques in their daily work activities. This will lead to improved collaboration, productivity, and a positive work environment.

The course utilises a blend of interactive workshops, role-playing exercises, and case studies. Materials include comprehensive course notes, practical handbooks, and access to online resources for continued learning.

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