top of page

Managing Communication

Business training program

Welcome to the "Managing Communication" course, where we delve into the intricacies of effective communication management in both personal and professional settings. In this comprehensive course, participants will explore various aspects of communication, from verbal to non-verbal, written to digital, with a focus on enhancing understanding, clarity, and impact.



Learning Objectives

  • Understand the importance of effective communication in achieving personal and organisational goals.

  • Develop strategies for clear and concise verbal and written communication.

  • Enhance their active listening skills and empathetic communication techniques.

  • Explore digital communication tools and platforms for efficient remote communication.

  • Learn to manage conflicts and difficult conversations constructively.


Target Audience

This course is designed for professionals at all levels who seek to improve their communication skills to enhance their performance and productivity in the workplace. Whether you're a team leader, manager, or individual contributor, mastering effective communication is essential for success in today's dynamic business environment.


Course Content

  • The fundamentals of communication theory and models.

  • Verbal and non-verbal communication techniques.

  • Written communication skills, including email etiquette and professional correspondence.

  • Digital communication tools and platforms for remote collaboration.

  • Conflict resolution and negotiation strategies.

  • Building rapport and fostering positive relationships.


Expected Outcomes

  • Communicate more effectively and confidently in both personal and professional contexts.

  • Build stronger relationships with colleagues, clients, and stakeholders.

  • Resolve conflicts and navigate challenging conversations with greater ease.

  • Harness the power of digital communication tools to streamline collaboration and productivity.

  • Enhance their overall performance and contribute to the success of their organisation.

Our teaching methods are tailored to foster an engaging and interactive learning environment. You can expect a blend of lectures, group discussions, case studies, and practical exercises. Additionally, we provide a rich array of learning materials, including textbooks, scholarly articles, multimedia resources, and real-world examples to enhance your understanding and application of communication management concepts.

bottom of page