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Negotiation Skills (Non-sales based)

Business training program

Welcome to the Negotiation Skills course! In today's fast-paced and interconnected world, the ability to negotiate effectively is a vital skill for professionals across various industries. Whether you're navigating complex business deals, resolving conflicts in the workplace, or simply seeking to enhance your personal relationships, mastering the art of negotiation can empower you to achieve your goals and forge mutually beneficial outcomes.



Learning Objectives

  • Develop a comprehensive understanding of negotiation principles and techniques.

  • Learn how to prepare effectively for negotiations, including setting goals and assessing alternatives.

  • Enhance communication skills to build rapport, manage emotions, and overcome barriers to agreement.

  • Gain confidence in handling difficult negotiations and resolving conflicts constructively.

  • Acquire strategies for creating win-win solutions and maintaining positive relationships with counterparts.


Target Audience

This course is designed for professionals at all levels who wish to enhance their negotiation skills in a non-sales context. It is suitable for individuals from diverse backgrounds, including business, law, human resources, project management, and interpersonal relationships.


Course Content

  • Introduction to negotiation: key concepts, types of negotiation, and stages of the negotiation process.

  • Preparation and planning: setting objectives, understanding interests, and evaluating alternatives.

  • Communication skills: active listening, effective questioning, and non-verbal communication.

  • Negotiation strategies: distributive vs. integrative approaches, BATNA analysis, and creative problem-solving.

  • Managing difficult situations: handling conflict, dealing with difficult personalities, and overcoming impasses.

  • Building agreements: reaching consensus, drafting agreements, and managing commitments.


Expected Outcomes

  • Have a deeper understanding of negotiation principles and strategies.

  • Feel more confident and prepared when entering negotiation situations.

  • Communicate more effectively and build stronger relationships with counterparts.

  • Navigate conflicts and challenging negotiations with greater ease and professionalism.

  • Achieve more mutually beneficial outcomes and create value in their interactions.

Throughout this course, we will employ a variety of teaching methods and materials to ensure an engaging and enriching learning experience. From interactive lectures and case studies to role-playing exercises and group discussions, you will have ample opportunities to apply theoretical concepts to real-world situations. Additionally, we will provide you with curated reading materials, multimedia resources, and practical tools to further enhance your understanding and proficiency in negotiation.

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