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Customer Service

Business training program

Welcome to the Customer Service course, where we delve into the intricacies of delivering exceptional service to customers. This comprehensive programme is tailored to equip you with the knowledge and skills necessary to excel in roles where customer satisfaction is paramount.


Learning Objectives

  • Understand the importance of customer service in building positive relationships and driving business success.

  • Develop communication skills to effectively engage with customers and resolve issues.

  • Learn strategies for managing difficult situations and handling customer complaints with professionalism and empathy.


Target Audience

This course is designed for individuals across various industries who are involved in frontline customer service roles or aspire to pursue careers in customer-facing positions.


Course Content

  • The fundamentals of customer service and its impact on business.

  • Communication techniques for engaging with customers effectively.

  • Problem-solving strategies for resolving customer issues and complaints.

  • Building empathy and rapport with customers to enhance satisfaction and loyalty.


Expected Outcomes

  • Anticipate customer needs and deliver personalised service experiences.

  • Handle challenging situations with confidence and professionalism.

  • Foster positive relationships with customers that drive loyalty and repeat business.

Our teaching approach combines interactive lectures, case studies, role-playing exercises, and group discussions to facilitate active learning and practical skill development. You'll also have access to curated reading materials and multimedia resources to enhance your understanding of key concepts.

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