top of page

培训需求评估(TNA)

确保您的团队接受过适当的培训

CUSTOMER SERVICE & PROMOTIONAL ACTIVITIES

(City & Guilds Unit: 310 – Developing and improving the customer service process)

City & Guilds Unit Overview

Developing and improving the customer service process

To enable the candidate to understand how the customer service process can be developed and improved through customer feedback, promotion of products and services and effective teamwork.

City & Guilds Required Learning Outcomes

1. How customer feedback can improve the customer service process.

2. Process of promoting products and services.

3. Importance of effective teamwork and the monitoring of performance.

Request a Quote

Please take a moment to fill out the form.

Thanks for submitting! We will give you feedback in 24 hours.

bottom of page