top of page

Conflict Management

Business training program

In this course, we explore the nature of conflicts, their causes, and the different approaches to managing and resolving them. Through practical exercises and theoretical discussions, participants will gain insight into conflict dynamics and develop practical strategies for managing conflicts in both personal and professional settings.


Learning Objectives

  • Understand the root causes of conflicts

  • Learn various conflict resolution techniques

  • Develop effective communication and negotiation skills

  • Build empathy and emotional intelligence

  • Foster collaborative problem-solving approaches


Target Audience

This course is suitable for individuals across all industries and professions who encounter conflicts in their personal or professional lives. It is particularly beneficial for managers, team leaders, HR professionals, and anyone involved in dispute resolution or mediation roles.


Course Content

Topics covered in this course include conflict analysis, communication strategies, negotiation techniques, mediation skills, and conflict resolution models. Participants will explore case studies, engage in role-plays, and learn from real-world examples to deepen their understanding of conflict management principles.


Expected Outcomes

  • Gain a deeper understanding of conflict dynamics

  • Develop practical skills for resolving conflicts

  • Improve their ability to communicate effectively

  • Enhance their capacity for empathy and understanding

  • Contribute to a more harmonious and productive work environment

The course employs a variety of teaching methods, including interactive lectures, group discussions, case studies, role-plays, and experiential learning activities. Participants will have access to reading materials, multimedia resources, and practical tools to support their learning journey.

bottom of page